Amazon is the USPS' biggest customer, and the e-commerce giant's potential break from the postal agency comes as the two sides are negotiating a new deal.

From border security to veteran care, federal agencies are transforming how they serve the public — with AI, cloud platforms and human-centered design leading the way.

Explore how leaders from CBP, DoD, USPS and VA are driving innovation, improving trust and putting people at the center of every mission.

You’ll hear from:

• Barbara Morton, VA
• Janet Pence, CBP
• Bill Tinston, FEHRM Office
• Ken Gonzalez, Verizon

Read the full Federal News Network Executive Briefing and see how tech is powering better experiences for employees and citizens alike.

The post How CBP, DoD, USPS and VA transform services through human-centered design first appeared on Federal News Network.

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