How are high impact service providers driving digital excellence across government?
Federal agencies designated as HISPs are leading the charge to deliver seamless, secure and human-centered services. Our new Federal News Network Expert Edition brings together insights from leaders who are shaping the future of customer experience in government.
Get tips and insights from:
Donald Bauer, former chief technology officer, Global Talent Management, State Department
Stan Kowalski, director of organizational excellence and strategic delivery, International Trade Administration
James McCament, chief digital transformation officer, Customs and Border Protection
Barbara Morton, deputy chief veterans experience officer, Department of Veterans Affairs
Jonathan Alboum, federal chief technology officer, ServiceNow
Steven Boberski, public sector chief technology officer, Genesys
Amanda Chavez, vice president of strategy, Qualtrics
Jake Dempsey, CEO and co-founder, Project Broadcast
Sean Hetherington, director of federal civilian, Adobe
Matt Mandrgoc, head of U.S. public sector, Zoom
Angy Peterson, vice president of experience services, Granicus
Explore how these leaders are leveraging AI, data and design thinking to simplify service delivery, scale personalization and build trust with the public.
— Nintex CEO Amit Mathradasannounced that he’s leaving to take the helm of Five9 beginning on Feb. 2. Mathradas has led Nintex, a Bellevue, Wash.-based workflow automation company, for nearly three years. His previous roles include chief operating officer at Avalara, general manager at PayPal, and a 14-year run at Dell.
Five9 is a California-based software company specializing in AI-powered customer experience solutions.
“It is an honor to join such a dynamic company that I have long admired as being at the cutting edge of AI-driven CX,” Mathradas said on LinkedIn.
Zoë Stemm-Calderon. (WRF Photo)
— Starting Jan. 1, Zoë Stemm-Calderon will take the role of executive director at the Raikes Foundation, where she has worked for a decade. She is transitioning from her current position as senior director of Youth Serving Systems.
During her tenure, Stemm-Calderon has managed yearly investments of $20 million directed toward initiatives focused on K-12 and higher education, along with youth homelessness programs.
Jeff and Tricia Raikes are the co-founders of the foundation, which launched in 2002. Jeff Raikes was at Microsoft for close to three decades and served as CEO of the Gates Foundation for more than five years. Tricia Raikes is co-founder of Giving Compass.
Emily Heffter. (LinkedIn Photo)
— Emily Heffter is now senior director of thought leadership and research for Workday, a finance and HR software company with offices in Seattle. Heffter joins the company from Qualtrics, where she was vice president of global communications. She was previously Zillow Group’s director of corporate communications.
“I’m joining Workday’s amazing communications team to help tell one of the most dynamic stories in the business world: the future of work.” Heffter said on LinkedIn. That includes “how people, technology, and leadership are evolving together — and helping business leaders see around the corner.”
Lance Ludman. (LinkedIn Photo)
— Seattle’s Lance Ludman has joined SurveyMonkey as its new chief financial officer. Ludman was most recently CFO at the social impact company Benevity. He also served as CFO at DreamBox Learning, a Bellevue, Wash.-based edtech company that was acquired in 2023.
SurveyMonkey CEO Eric Johnson praised Ludman’s “unique leadership style,” adding in a statement that “he maintains a persistent curiosity and business-partnership mindset.”
—Yatharth Gupta has joined Google’s Kirkland, Wash., office to work on cloud storage as director of product management.
Gupta is the founder and former CEO of Codified, a startup that aimed to help companies get a better handle on how to manage internal data access standards. Codified launched in 2023 after incubating at Madrona Venture Labs. Gupta told GeekWire that the company is winding down.
He was also a general manager at Microsoft for more than 14 years, where he helped lead Azure-related data access and management projects. More recently Gupta was a senior vice president of product management at enterprise database company SingleStore.
— Seattle-area rocket company Stoke Space appointed Matt White to its board of directors. White is executive vice president and CFO for Linde and serves on the board as a representative for Industrious Ventures.
— Laurent Boinot, Microsoft’s head of power and utilities in the Americas, has joined the board of LF Energy, an open-source foundation supporting energy deployment.
— Vivek Ladsariya, general partner and managing director at Seattle’s Pioneer Square Labs, joined the board of Seattle startup Tin Can, makers of a Wi-Fi-enabled landline-style phone for kids.
— Washington Research Foundation named Joe Albe as the new manager of grants and venture research at the organization, which helps universities and other nonprofits in the state commercialize and license their technologies. Albe recently earned his doctorate degree in immunology from the University of Washington.
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