Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.
The post How Mitel Is Applying AI to Modernize Customer Experience appeared first on TechRepublic.
Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.
The post How Mitel Is Applying AI to Modernize Customer Experience appeared first on TechRepublic.
While cloud computing and its many forms (private, public, hybrid cloud or multi-cloud environments) have become ubiquitous with innovation and growth over the past decade, cybercriminals have closely watched the migration and introduced innovations of their own to exploit the platforms. Most of these exploits are based on poor configurations and human error. New IBM Security X-Force data reveals that many cloud-adopting businesses are falling behind on basic security best practices, introducing more risk to their organizations.
Shedding light on the “cracked doors” that cybercriminals are using to compromise cloud environments, the 2022 X-Force Cloud Threat Landscape Report uncovers that vulnerability exploitation, a tried-and-true infection method, remains the most common way to achieve cloud compromise. Gathering insights from X-Force Threat Intelligence data, hundreds of X-Force Red penetration tests, X-Force Incident Response (IR) engagements and data provided by report contributor Intezer, between July 2021 and June 2022, some of the key highlights stemming from the report include:
As the rise of IoT devices drives more and more connections to cloud environments, the larger the potential attack surface becomes introducing critical challenges that many businesses are experiencing like proper vulnerability management. Case in point — the report found that more than a quarter of studied cloud incidents were caused due to known, unpatched vulnerabilities being exploited. While the Log4j vulnerability and a vulnerability in VMware Cloud Director were two of the more commonly leveraged vulnerabilities observed in X-Force engagements, most vulnerabilities observed that were exploited primarily affected the on-premises version of applications, sparing the cloud instances.
As suspected, cloud-related vulnerabilities are increasing at a steady rate, with X-Force observing a 28% rise in new cloud vulnerabilities over the last year alone. With over 3,200 cloud-related vulnerabilities disclosed in total to date, businesses face an uphill battle when it comes to keeping up with the need to update and patch an increasing volume of vulnerable software. In addition to the growing number of cloud-related vulnerabilities, their severity is also rising, made apparent by the uptick in vulnerabilities capable of providing attackers with access to more sensitive and critical data as well as opportunities to carry out more damaging attacks.
These ongoing challenges point to the need for businesses to pressure test their environments and not only identify weaknesses in their environment, like unpatched, exploitable vulnerabilities, but prioritize them based on their severity, to ensure the most efficient risk mitigation.
The report also shines a light on another worrisome trend across cloud environments — poor access controls, with 99% of pentesting engagements that X-Force Red conducted succeeding due to users’ excess privileges and permissions. Businesses are allowing users unnecessary levels of access to various applications across their networks, inadvertently creating a stepping stone for attackers to gain a deeper foothold into the victim’s cloud environment.
The trend underlines the need for businesses to shift to zero trust strategies, further mitigating the risk that overly trusting user behaviors introduce. Zero trust strategies enable businesses to put in place appropriate policies and controls to scrutinize connections to the network, whether an application or a user, and iteratively verify their legitimacy. In addition, as organizations evolve their business models to innovate at speed and adapt with ease, it’s essential that they’re properly securing their hybrid, multi-cloud environments. Central to this is modernizing their architectures: not all data requires the same level of control and oversight, so determining the right workloads, to put in the right place for the right reason is important. Not only can this help businesses effectively manage their data, but it enables them to place efficient security controls around it, supported by proper security technologies and resources.
With the rise of the cloud comes the rise of cloud accounts being sold on the Dark Web, verified by X-Force observing a 200% rise in the last year alone. Specifically, X-Force identified over 100,000 cloud account ads across Dark Web marketplaces, with some account types being more popular than others. Seventy-six percent of cloud account sales identified were Remote Desktop Protocol (RDP) access accounts, a slight uptick from the year prior. Compromised cloud credentials were also up for sale, accounting for 19% of cloud accounts advertised in the marketplaces X-Force analyzed.
The going price for this type of access is significantly low making these accounts easily attainable to the average bidder. The price for RDP access and compromised credentials average $7.98 and $11.74 respectively. Compromised credentials’ 47% higher selling price is likely due to their ease of use, as well as the fact that postings advertising credentials often include multiple sets of login data, potentially from other services that were stolen along with the cloud credentials, yielding a higher ROI for cybercriminals.
As more compromised cloud accounts pop up across these illicit marketplaces for malicious actors to exploit, it’s important that organizations work toward enforcing more stringent password policies by urging users to regularly update their passwords, as well as implement multifactor authentication (MFA). Businesses should also be leveraging Identity and Access Management tools to reduce reliance on username and password combinations and combat threat actor credential theft.
To read our comprehensive findings and learn about detailed actions organizations can take to protect their cloud environments, review our 2022 X-Force Cloud Security Threat Landscape here.
If you’re interested in signing up for the “Step Inside a Cloud Breach: Threat Intelligence and Best Practices” webinar on Wednesday, September 21, 2022, at 11:00 a.m. ET you can register here.
If you’d like to schedule a consult with IBM Security X-Force visit: www.ibm.com/security/xforce?schedulerform
The post Old Habits Die Hard: New Report Finds Businesses Still Introducing Security Risk into Cloud Environments appeared first on Security Intelligence.
As cybercriminals remain steadfast in their pursuit of unsuspecting ways to infiltrate today’s businesses, a new report by IBM Security X-Force highlights the top tactics of cybercriminals, the open doors users are leaving for them and the burgeoning marketplace for stolen cloud resources on the dark web. The big takeaway from the data is businesses still control their own destiny when it comes to cloud security. Misconfigurations across applications, databases and policies could have stopped two-thirds of breached cloud environments observed by IBM in this year’s report.
IBM’s 2021 X-Force Cloud Security Threat Landscape Report has expanded from the 2020 report with new and more robust data, spanning Q2 2020 through Q2 2021. Data sets we used include dark web analysis, IBM Security X-Force Red penetration testing data, IBM Security Services metrics, X-Force Incident Response analysis and X-Force Threat Intelligence research. This expanded dataset gave us an unprecedented view across the whole technology estate to make connections for improving security. Here are some quick highlights:
More and more businesses are recognizing the business value of hybrid cloud and distributing their data across a diverse infrastructure. In fact, the 2021 Cost of a Data Breach Report revealed that breached organizations implementing a primarily public or private cloud approach suffered approximately $1 million more in breach costs than organizations with a hybrid cloud approach.
With businesses seeking heterogeneous environments to distribute their workloads and better control where their most critical data is stored, modernization of those applications is becoming a point of control for security. The report is putting a spotlight on security policies that don’t encompass the cloud, increasing the security risks businesses are facing in disconnected environments. Here are a few examples:
Many businesses don’t have the same level of confidence and expertise when configuring security controls in cloud computing environments compared to on-premise, which leads to a fragmented and more complex security environment that is tough to manage. Organizations need to manage their distributed infrastructure as one single environment to eliminate complexity and achieve better network visibility from cloud to edge and back. By modernizing their mission critical workloads, not only will security teams achieve speedier data recovery, but they will also gain a vastly more holistic pool of insights around threats to their organization that can inform and accelerate their response.
Evidence is mounting every day that the perimeter has been obliterated and the findings in the report just add to that corpus of data. That is why taking a zero trust approach is growing in popularity and urgency. It removes the element of surprise and allows security teams to get ahead of any lack of preparedness to respond. By applying this framework, organizations can better protect their hybrid cloud infrastructure, enabling them to control all access to their environments and to monitor cloud activity and proper configurations. This way organizations can go on offense with their defense, uncovering risky behaviors and enforcing privacy regulation controls and least privilege access. Here’s some of the evidence derived from the report:
The recycling use of these attack vectors emphasizes that threat actors are repetitively relying on human error for a way into the organization. It’s imperative that businesses and security teams operate with the assumption of compromise to hold the line.
Cloud resources are providing an excess of corporate footholds to cyber actors, drawing attention to the tens of thousands of cloud accounts available for sale on illicit marketplaces at a bargain. The report reveals that nearly 30,000 compromised cloud accounts are on display on the dark web, with sales offers that range from a few dollars to over $15,000 (depending on geography, amount of credit on the account and level of account access) and enticing refund policies to sway buyers’ purchasing power.
But that’s not the only cloud “tool” for sale on dark web markets with our analysis highlighting that Remote Desktop Protocol (RDP) accounts for more than 70% of cloud resources for sale — a remote access method that greatly exceeds any other vector being marketed. While illicit marketplaces are the optimal shopping grounds for threat actors in need of cloud hacks, concerning us the most is a persistent pattern in which weak security controls and protocols — preventable forms of vulnerability — are repeatedly exploited for illicit access.
To read our comprehensive findings and learn about detailed actions organizations can take to protect their cloud environments, review our 2021 X-Force Cloud Security Threat Landscape here.
Want to hear from an expert? Schedule a consultation with an X-Force team member and register for our cloud security webinar to learn more.
The post X-Force Report: No Shortage of Resources Aimed at Hacking Cloud Environments appeared first on Security Intelligence.
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