Customer satisfaction with federal benefits and services sees a two-decade high
- Customer satisfaction with benefits and services provided by the federal government is higher than it’s been in nearly two decades. That’s despite a tumultuous year where agencies have seen a major downsizing of the federal workforce. Scores are higher on average, but the latest scorecard from the American Customer Satisfaction Index does show a few agencies are seeing lower scores. The Office of Personnel Management and the Department of Homeland Security are among the agencies with lower customer experience scores. (Citizen satisfaction with federal government climbs to highest score in nearly 20 years in fiscal year 2025 - American Customer Satisfaction Index )
- More information may soon come to light on how agencies are implementing some of President Donald Trump’s executive orders. OPM said it will conduct studies to find out the latest on the administration’s return-to-office policy. It’s also going to look into agencies’ removal of diversity, equity, inclusion and accessibility programs. OPM is asking all agencies to respond by the end of today with a point of contact who can provide further information for the studies. (Governmentwide studies on the president’s directives to end DEIA programs, and return to in-person work - Office of Personnel Management)
- A new audit found that the Defense Department is falling short in catching potential fraud, misuse and abuse of its government travel charge card program. The Pentagon’s office of inspector general said the department is not effectively using Citi’s Electronic Access System, the main tool to flag suspicious activity. Officials often could not or did not use the mandatory reports as required by regulations for oversight of the travel program due to unclear policies and inadequate training. As a result, thousands of travel card accounts were not closed or transferred when personnel left or changed units. The inspector general warned that until the Defense Travel Management Office improves the travel program controls, oversight officials will continue to miss opportunities to identify misuse or abuse within the program.(DoD failing to catch fraud and misuse of travel card program - Department of Defense IG)
- Operation Homefront distributed holiday meals to D.C. Guard members and their families as food-related assistance requests surge. As part of their Holiday Meals for Military program, the organization provided families with all the fixings for a traditional Thanksgiving dinner, as well as Harris Teeter gift cards so families could purchase their protein of choice. With grocery prices rising and many service members still feeling the financial strain of the recent shutdown, the organization said demand for assistance has surged. Food requests alone are up 57% this year. “Our case work is up quadruple what it was 30 days ago," Operation Homefront said.(Operation Homefront distributes holiday meals to Guard members as food requests surge - Federal News Network)
- A Postal Service contractor has agreed to pay more than $1 million to settle allegations that it violated the False Claims Act. The Justice Department said Sky Lease falsely reported how quickly it was moving mail from domestic, Defense and State Department facilities to other locations around the world. Half the settlement amount is for restitution to the Postal Service.
- After reports that it was wrapping things up early, the Department of Government Efficiency said that's not the case. A DOGE spokesperson told Federal News Network that DOGE and its longer-term, tech-aligned counterpart, the U.S. DOGE Service, both remain and that the latter organization is moving ahead with a full slate of modernization projects. The spokesman also confirmed that Amy Gleason remains the acting administrator of USDS. Reuters published a story on Monday claiming that DOGE no longer exists. That’s about eight months ahead of the schedule set by President Trump. (DOGE and its long-term counterpart remain, with a full slate of modernization projects underway - Federal News Network)
- OPM said about 317,000 employees have left federal service so far in 2025, going beyond the Trump administration’s workforce reduction goals. Those departures compare to just 68,000 new hires during the same timeframe. OPM Director Scott Kupor also shared insight on newly required governmentwide headcount plans, which President Trump ordered as part of an initiative to make sure four employees leave federal service for every one that joins.(More than 3,600 feds get notice their shutdown RIFs are rescinded - Federal News Network)
- The Trump administration is telling agencies to rethink how many senior executives they really need. Agencies have until Dec. 19 to tell the Office of Personnel Management if they want to lower, or raise, how many staffing spots they’ll allocate for senior-level positions. A new memo from OPM said this headcount review is especially important, considering the major reductions to the federal workforce that have occurred this year. That may result in a corresponding need to reduce agency spots for senior executives, according to OPM.(Call for agency review of executive allocations - Office of Personnel Management)
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