Beyond vanity metrics: Rethinking AI impact in government
The government’s growing enthusiasm for generative AI has produced a wave of pilots and proof-of-concepts, many accompanied by impressive-sounding metrics: thousands of users, millions of logins, glowing testimonials. Yet these numbers often say little about whether a tool is secure, compliant, scalable or delivering real mission impact.
Long story short: We’re measuring the wrong things.
Government GenAI adoption has become a numbers game, where participation metrics stand in for real impact. User counts and dashboard activity make for great talking points, but they rarely prove that the tool is even useful. It’s the digital equivalent of celebrating app downloads without asking whether anyone is successfully using it as intended.
Let’s break this down.
The illusion of progress
When agencies track logins or active users, they’re measuring engagement, not outcomes. A system can have ten thousand users and still fail to deliver the speed, accuracy or automation necessary to produce a mission advantage. Conversely, a small team using the right AI model securely and effectively can save millions, accelerate decisions and reduce workload.
The same goes for pilots. Pilots are meant to test and learn, not to be paraded as finished products. Yet too often, we treat pilots as production wins, announcing them before they’ve cleared compliance, accreditation or scalability hurdles. That’s not innovation. It’s optics.
A flashy dashboard showing usage spikes may build leadership’s confidence, but it masks deeper issues like technical debt, manual workarounds or models trained on the wrong data. We’ve confused visibility with value.
This issue is underscored by recent oversight reports, including the Government Accountability Office’s 2025 assessment of the Defense Department’s major technology programs. GAO found that despite the appearance of transparency through tools like the Federal IT Dashboard, many initiatives failed to include reliable data on cost and schedule, leaving leaders with a distorted view of progress and success.
Measuring what actually matters
If we’re serious about responsible AI, we need to measure four things that reflect real impact, not surface-level activity.
- Workflow improvement: Did the GenAI reduce time-to-decision or automate manual tasks that actually move the mission forward? In many cases, the most valuable gains come from cutting hours or days off repetitive workflows, freeing up people to focus on higher-value analysis and strategy. That is measurable productivity, not just engagement.
- Cost efficiency: Did it cut contract or operational costs without increasing risk? Generative AI that automates a labor-intensive process but still requires teams of contractors to monitor or correct it is not saving money; it’s shifting the spend. True efficiency shows up in leaner operations, fewer redundant tools, and measurable ROI against program budgets.
- Security and compliance: Is it operating at the right Impact Level (IL) and compliant with FedRAMP, Federal Acquisition Regulations Part 12, and executive orders on trustworthy AI? Too often, pilots skip these steps, forcing rework or abandonment when systems can’t pass accreditation. Security and compliance are not afterthoughts. They’re the foundation of mission-ready AI.
- Scalability and reuse: Can it expand across components, missions or agencies without a complete rebuild? The ability to deploy once and reuse securely across multiple environments is the difference between a science project and a true platform. Reuse drives standardization, lowers costs, and builds the kind of AI ecosystem government needs to sustain modernization.
These metrics are not as easy to brag about in a press release, but they tell the truth. They reveal whether an AI tool is improving decision cycles, strengthening compliance, and saving taxpayer dollars, not just generating impressive numbers.
Bridging the gap between pilots and progress
To move beyond surface-level experimentation, agencies must start investing in proven, secure solutions from day one. That means selecting tools that already meet enterprise standards for security, interoperability and governance rather than funding pilots that will never scale. Small, disconnected prototypes may demonstrate capability, but they do not deliver sustained mission impact — and impact is the only metric that matters.
True modernization requires a shift from experimentation to execution. Agencies should focus on shared architectures, reusable models and platforms that can integrate across missions. The goal isn’t more pilots, but measurable, sustainable performance that strengthens readiness, improves accountability, and delivers real returns on public investment.
The cost of complacency
As long as agencies reward activity over outcomes, taxpayers will keep paying for tools that look good but underperform. The private sector learned this lesson years ago: Dashboards and usage charts don’t pay the bills. Results do.
If the government wants to close the capability gap, it must apply the same rigor to AI performance that it applies to cybersecurity and acquisition. That means establishing clear metrics for speed to impact, mission alignment and security compliance. It means moving from “how many” to “how much better.”
Nicolas Chaillan is founder and CEO of Ask Sage.
The post Beyond vanity metrics: Rethinking AI impact in government first appeared on Federal News Network.

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