ServiceNow’s dominant spot among IT service management (ITSM) platforms is facing its “most credible” threat to date, as longtime platform rival Salesforce has rolled out an AI agent-powered product that has won early plaudits from one of the largest credit unions in the US.…
Anthropic and Snowflake announced a deal that will allow the deployment of AI agents capable of complex, multi-step analysis inside Snowflake's governed data environments.…
The world’s smallest digital violin is playing for AI chatbots, which are having a hard time elbowing out their human counterparts for jobs in customer service, according to a Gartner study.…
re:invent Many businesses and government agencies require that all sensitive data stay on-premises for legal or security reasons. If those orgs want to work with AI, they can't rely on regular public clouds, but now they can let AWS build and manage AI hardware and software in their datacenters.…
Scratch my back and I'll scratch yours. OpenAI says that it has taken an undisclosed ownership stake in Thrive Holdings, the management-focused offshoot of private equity heavyweight Thrive Capital, which itself is a major investor in the ChatGPT maker.…
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