Summary Bullets:

• Boomi has developed a platform to help connect systems, manage data, and deploy AI agents more effectively.
• Boomi is expanding its customer base and partner base in Asia-Pacific; adding global systems integrators will help to drive penetration in the large enterprise segment.

Boomi highlighted at its Boomi World Tour event in Sydney (Australia) that without connectivity, context, and control, there will be no business impact. This epitomizes the challenge for businesses as they continue to pursue agentic transformation, especially with the recent focus on various AI technologies to drive new operating and business models. As enterprises shift their focus toward agentic AI, they often look at the tasks they can automate with AI agents.

However, the bigger picture is about business impact: Businesses should focus on reimagining their workflows and business operations. This requires communication between systems and application programming interfaces (APIs), which is the backbone for communications between enterprise systems connecting applications, data, and AI agents. The ability to extract data across an organization is key as it adds context for decision-making. Moreover, it is essential for businesses to have the right control over their integration, use of data, and the access rights of AI agents.

It is against this backdrop that Boomi has developed its platform to enable effective management of integration, APIs, data, and AI agents. While Boomi’s business has been anchored on integration and automation, it has made significant investments and efforts to enhance data management, API management, and AI agent management. For example, the acquisitions of Rivery and Thru have added data integration and managed file transfer capabilities respectively. While Boomi now has a compelling API management solution, it has added an AI gateway that sits between applications and AI model to check AI requests, manage costs, apply security rules, and route requests to the right model. These are crucial functions to manage the costs of using AI models that use token-based pricing, provide a layer of security to prevent prompt injection, and process streaming responses.

Boomi’s Agentstudio provides AI agent lifecycle management, allowing users to create, govern, and orchestrate agents. Its customers have deployed over 50,000 agents and nearly 350 AI-powered solutions on Boomi Marketplace. The company continues to enhance Agentstudio to meet customer demand. In particular, Boomi is supporting context engineering (e.g., GraphRAG), open-source (e.g., MCP client/server), agent governance (e.g., multi-provider support, FinOps), management of AI agent access (e.g., delegated authorization), and more. All these capabilities – from AI agent management to integration & automation, data management, and API management – are now available through a single Boomi Enterprise Platform.

Boomi’s platform and its AI approach are well-received by enterprise customers. For example, Greencross Pet Wellness Company, Australia’s largest pet wellness organization, leverages Boomi Enterprise Platform to support data integration and business transformation across its inventory systems, HR platforms, warehousing, and digital services. Boomi’s platform also enabled the company to develop its digital pet profile platform, which allows customers to build personalized profiles, receive timely reminders for treatments, view tailored product recommendations, and access relevant services based on their pet’s needs.

Serco Asia-Pacific is another customer in the Asia-Pacific region that has deployed Boomi’s platform and achieved productivity with Boomi’s AI capability. In particular, the company has reduced dramatically the time for a developer to build and document an integration, using Boomi’s DesignGen (creating integration with prompts) and Scribe (generating summaries, descriptions, and documentation) AI agents. Serco now sees Boomi as a crucial partner for its digital transformation, leveraging Boomi Enterprise Platform for integration as well as data management and API management.

Partners play a part in promoting Boomi’s solutions while helping enterprises transform their business. Example of partners in Asia-Pacific include Adaptiv, Atturra, and United Techno, who have been leveraging Boomi for their data and integration business. Atturra is a business advisory and IT solutions provider in Asia-Pacific with a strong industry focus (e.g., logistics, education, financial services, and more). Adaptiv is an ANZ provider of data integration, analytics and AI services. United Techno has a stronger focus on data management and AI solutions especially within the retail, e-commerce, and logistics sectors.

Boomi also engages global systems integrators to promote its solutions to large enterprises for their digital transformation. The company formed a strategic partnership with DXC in August 2025, focusing on application modernization and agentic AI. Particularly for AI projects, consulting services can make a difference in helping enterprises drive more successful outcomes. Systems integrators have been strengthening their consulting capabilities aligned to industry verticals, which can be pivotal in helping companies reimagine their business workflows, implement the right solutions, and measure the business outcomes effectively. They also have existing relationships with many large enterprise customers. Ultimately, the enterprise technology environment is becoming more complex with the need to manage an ecosystem of different technology vendors. Boomi wants to be the glue connecting different technologies, but it also needs partners to bring it all together. Continuing to expand its go-to-market partners and adding more global/regional systems integrators is crucial to penetrate the large enterprise segment across Asia-Pacific.

Summary Bullets:

• Microsoft Teams is front and center at Microsoft despite a very limited number of related announcements made at the event.

• Pairing team collaboration and productivity tools provides Microsoft a distinct competitive position.

Microsoft has officially closed the doors on its annual ‘Ignite’ event, a showcase of enhancements across the entire Microsoft portfolio. Only a handful of Microsoft Teams-related announcements were made, giving the impression that Microsoft Teams has taken a back seat to other Microsoft initiatives. In reality, much the opposite is true. The features unveiled were merely the tip of the iceberg, a small subset of a lengthy and diverse list of improvements that appeared in a Microsoft Teams blog.

While the actual depth of Microsoft Teams introductions might have come as a surprise, what shouldn’t be a surprise is that the introductions were infused with AI. Some examples bear this out.

The user interface for Microsoft Copilot in Teams AI-powered assistant is being unified across chats, channels, and meetings. Deploying a unified front across different functions is reminiscent of the familiar menu structure that cuts across Microsoft’s productivity apps such as Word, Excel, and PowerPoint. The power of this approach allows users to quickly learn a new app based upon their experience with an app they are already familiar with. It’s interesting to note that Microsoft is taking knowledge gained during its ‘Microsoft Office’ era and applying it to ‘modern’ times in the form of the AI-infused Microsoft Copilot. On top of the updated interface, Microsoft Copilot in Teams can now also analyze chat history, meeting transcripts, and calendar content and generate recaps, rewrite messages, and surface insights; this experience is generally available for chat and channels and is rolling out to public preview for meetings.

Providing the ability to collaborate with external users is a growing trend. Microsoft has launched a public preview of several features that enhance interaction between Microsoft Teams users and vendors, clients, partners, and the like. Among other features, Microsoft Teams users can launch a chat, share a file in a chat, and view and respond to Microsoft Teams activity in other accounts and organizations.

A persistent collaborative space is now available from within Microsoft Teams chat and channels, helping organize information and co-create content. The space comes in the form of two features, ‘Pages’ in channels and ‘Notes’ in chat. Taken together, the features mimic the Zoom Docs capability from Zoom. So, although Microsoft is not scoring points for originality, it is introducing some very valuable functionality.

One especially intriguing aspect of Microsoft Ignite 2025 lies beyond the inventory of enhancements revealed, exposing something fundamental to Microsoft. Microsoft is taking a holistic approach to providing team collaboration capabilities. That approach spans Microsoft Teams software, device hardware such as video bars, and security, for instance, blocking files that pose a security risk such as executables before they reach a chat or channel. Normally such an ‘all points covered’ approach would provide Microsoft a unique competitive position, however it does not. Cisco mirrors Microsoft in employing deep lineups of software capabilities, devices, and security. Both companies are setting a tone that others will need to follow to compete in the space; rivals certainly have their work cut out for them.

Collectively, all the new features further cement Microsoft’s position as a leading vendor in the team collaboration/hybrid work arena. With AI touching multiple points of its portfolio including the latest Microsoft Ignite announcements, Microsoft has taken the ‘permeate the platform’ approach to AI adopted by competitors such as Cisco, Google, Zoom, and RingCentral. Coupled with its portfolio of ‘Office’ productivity tools, Microsoft has achieved a degree of differentiation that is largely unmatched.

Summary Bullets:

• Amdocs has broad capabilities for B2B operators.

• The solutions can accelerate their telco-techco transformation journeys across different markets.

At the recent Amdocs Analyst Conference in APAC, the company shared its latest capabilities and directions covering not only its core areas (i.e., OSS, BSS, MVNO platform, and 5G), but also emerging technologies such as AI, autonomous networks, and its integration across the portfolio. This report focuses on Amdocs’s offerings for telco B2B that can accelerate operators’ enterprise telco to techo transformation journeys.

Amdocs Portfolio for Enterprise Telecom
Enabling telcos to transform in the enterprise segment remains a key focus area for Amdocs. Amdocs CES is a leading solution for telcos digital transformation (for more, please see Digital Transformation Platforms: Competitive Landscape Assessment, July 11, 2025). It provides extensive B2B capabilities for telcos, ranging from catalog management to IoT, commerce and care, monetization, service and network automation, data, and AI. The solution can be deployed on-premises or on major hyperscale cloud environments, providing wider options for operators in managing their complex network and IT architecture. Key components of Amdocs CES include:

• Catalog: Enables operators to bundle solutions, including connectivity, products, and digital services from in-house as well as third-party providers and partners. While this is essential for SMBs, solution bundles can be positioned for larger enterprises, for example, as SD-WAN or NaaS underlay.
• Customer Engagement Platform: Provides a full customer lifecycle from marketing and sales to ordering, fulfillment, and customer support. This enhances the configure, price, quote (CPQ) process through automation and cuts down the order-to-activation time from months to days or hours. This benefits low-touch segments (SMBs) while also improving platform and self-serve portal capabilities (e.g., provisioning and change requests) for larger enterprises.
• Monetization Suite: Focuses on diverse monetization options, which includes connectivity as well as 5G services, QoS, APIs, satellites, AI, and more. This is critical for operators to capture market opportunities by driving monetization of their 5G network assets.
• Intelligent Networking Suite: An intent-based orchestration platform spanning across the network, edge, and cloud as well as inventory and assurance. This is vital for operators to accelerate their journey toward an autonomous network and strengthen their enterprise network and cloud offerings such as cloud-connect, SD-WAN, and NaaS. This enables operators to enhance network design and planning for enterprise customers especially for complex requirements, to address the growing enterprise need for agile networking and seamless integration across hybrid cloud and multi-location deployments, and to gain a competitive edge.
• MarketONE: A marketplace featuring hundreds of pre-integrated partners’ offerings, including content, applications, digital services, IoT, and industrial applications. This component is crucial for operators’ platform strategy, enabling adjacent services and providing wide vendor options to meet diverse market needs. For example, SASE, firewall, private 5G, IoT, and cloud services are integrated with NaaS services.
• amAIz Suite: Amdocs’s AI/GenAI and data platform that touches all other components. AI and analytics have been embedded across Amdocs’s entire portfolio, including Catalgo, Customer Engagement Platform, Monetization, and OSS. It enables workflow automation, zero-touch processes, an AI assistant, and analytics. This enables operators to address market demand more efficiently (e.g., personalizations) as well as gain a competitive advantage through AI-driven use cases.

Besides, Amdocs also offers a comprehensive services portfolio – Amdocs Studios, designed to bridge the experience, outcomes, and technology gaps. Amdocs Studios provides a range of service capabilities spanning consulting, experience design, data and AI, cloud services, and quality engineering. The service layer is essential for B2B operators to address not only their legacy infrastructure and systems, but also drive change management to overcome operators’ legacy cultures (e.g., siloed organization) that can slow down innovations. Amdocs Studios is shifting its services layer to agentic services to enable key oeprational enterprise workflows such as application modernization, cloud migration, and quality engineering.

Accelerating Enterprise Telco-Techco Transformation
Operators have been expanding their portfolio beyond connectivity for years to meet enterprise demand and to offset declining legacy service revenue. GlobalData forecasts ICT markets (e.g., cloud, data center, security, AI, and IoT) to grow at strong double-digit CAGRs Further, telcos are also well-positioned in the market. GlobalData research indicates that over half of enterprises prefer telcos as their ICT providers due to brand reputation and existing relationships. While leading operators like SK Telecom, Singtel, NTT, have advanced their transformation, many telcos in emerging markets (e.g., ASEAN) are still in the early stages.

Nevertheless, Amdocs’s capabilities can address telcos across the entire telco-techno transformation journey. Most advanced operators have already developed platform and marketplace capabilities and have integrated enterprise ICT offerings (e.g., network, cloud, security). They can also leverage Amdocs Monetization Suite to fully capitalize on their 5G-Advanced networks such as with network slicing and APIs. Besides, these operators can alsoe leverage Amdocs amAIz Suite to boost operational efficiency through workflow automation. This can accelerate operators’ solution development and time-to-market. Meanwhile, for emerging telcos, capabilities like Amdocs Catalog and Amdocs MarketONE offer higher impact. Many operators in ASEAN are aggressively expanding their ecosystem, but most services remain silo for enterprise customers. Amdocs MarketONE enables operators to address integration challenges across multiple services. This can drive operators’ operational efficiency and customer experience. Besides, given that connectivity is still a key growth driver, Amdocs Catalog is key to developing an innovative bundling strategy.

Conclusion
Amdocs’s comprehensive Amdocs CES and Amdocs Studios portfolios provides the necessary technological and service foundation to empower operators across the entire telco-to-techco transformation stages. By addressing critical areas like ecosystem integration (via Amdocs MarketONE), 5G monetization, and AI-driven automation, Amdocs is well-positioned as a key strategic partner for operators to accelerate their transformations and to capture high-growth enterprise ICT opportunities.

Summary Bullets:

• IBM leads the quantum compute (QC) race with its 156-qubit machine leading, yet the technology is also causing significant cybersecurity concerns.

• While IBM is driving IBM Quantum Safe, investments in other areas are also important for addressing the ‘Known, Unknowns’ with managing emerging security threats.

IBM leads the QC race with its 156-qubit machine leading major rivals such as Google, Fujitsu, and Rigetti.

This latest machine can dimensionally space of 2 to the power of 156 states at the same time, which equates to a 47-digit number. QC is less of a novelty and gradually becoming commonplace. Unlike conventional computing, QC utilize the quantum mechanical principle of superposition, which stipulates that the quantum qubits, ‘qubits’, can be simultaneously in the states 0 and 1 and everything in-between unlike classical computers, which have only two possible binary states of 0 and 1. And through a process of entanglement, QC can see relationships between qubits, impossible on classical computers. This fresh approach brings massive parallelism to computing and promises to accelerate advances research into domains such as science and medicine as well as accelerating AI research.

The Threat to Cyber Defenses
The major discussion however has been the threat to cybersecurity. Namely, the fear that RSA 2048, a 2048-bit encryption key (a top standard for cryptography), for example, could be broken by Cryptographically Relevant Quantum Computers (CRQC) through massively parallel factorization using Shor’s algorithm on a day that is often referred to as “Q-Day”. This would take the best classic computer perhaps a billion years to do and speculatively months or days for QC. Who knows? There is fear that QC can escalate cyberattacks through fraudulent authentication accessing data, systems and applications. It can forge digital signatures, fake records, and compromise blockchain assets. And while nothing is on the market today, cyber adversaries can potentially steal sensitive data now as well as store and decrypt sensitive data when QC is mature.

IBM’s Approach for IBM Quantum Safe
The conversation is recognition that QC is evolving much faster than any previous time. IBM estimates its superconducting QC are between 1,200x to 70,000x cheaper to run, and between 400x to 2,000x faster than ion trap quantum computers. And while IBM is ahead in terms of having the largest computers, it is working with other businesses, government, and regulatory bodies to raise awareness. It is also looking to standardize quantum resistant algorithms. IBM, for example, played a leading and foundational role in three of four proposed NIST standards for post quantum cryptography (PQC). There is also quantum key distribution (QKD) to ensure the secure exchange of information between two or more parties continues in the quantum world. NIST has a 2030 recommendation for new quantum resistant cryptography to be in place. The EU, for example, is coordinating its Quantum roadmap. The switch over to post quantum is likely 2035.

While the impact of securing infrastructure and key distribution for all scenarios – Quantum Safe – will be far reaching, the IBM play is leadership in building the fastest quantum computers, including the processors, hardware, software, and middleware. This is also the experience in supporting industries, especially those regarded as critical national infrastructure (e.g., telecommunications, energy, utilities, banking, and payments), which tend to be highly regulated, rely on legacy systems, and require extra levels of security protection for compliance considerations.

IBM is working with enterprise on mapping cryptographic footprint and assets across systems and applications (e.g., source code, libraries) and network protocols (SSL and TLS). This is to better understand vulnerabilities, dependencies, current posture, before understanding where and how to apply IBM Quantum Safe principles. This is often done to align with compliance laws specific to industry verticals, including critical infrastructure. The company has 160,000 global consultants, has vibrant partner ecosystem working with the likes of Palo Alto Networks, for example, on threat detection and management. The vendor also has a play for quantum readiness.

While leading in overall quantum R&D is important, investments in adjacent many areas such as hybrid cloud, agentic AI, including multi-agent orchestration, will also have big implications for security as much as everything else. In the era of disaggregation, multi-domain experience and optionality will be important for tackling multiple issues, including the challenges with quantum. IBM is supporting its customers goals of being rigid on security, yet flexible on IT strategy and business agility.

Summary Bullets:

• Telecom companies are facing many challenges moving beyond their legacy business and adopting digital solutions including AI to drive business transformation.
• Amdocs is helping telcos to drive transformation with AI and its consulting-led services play a key role to accelerate the process from customer engagement to backend operations.

Telecommunications companies (telcos) are in various stages of transforming their businesses. The industry as a whole faces several challenges that have hindered progress.

These include regulations (e.g., to meet quality of service, data privacy, consumer protection, etc.); the need to constantly invest in their networks (e.g., upgrading mobile networks to 5G and 5G-A), legacy systems, and processes (including IT, network, and operations support system); and growing competitive pressures from traditional competitors to new telco start-ups and disruptive players (e.g., over-the-top providers, cloud providers, LEO satellite companies, etc.). They also have a huge workforce that may not be ready to transition into new technology areas such as AI, data science, cybersecurity, and cloud computing. While telcos’ leadership teams are well aware of the opportunities of emerging technologies, they have to take a more holistic approach in transforming the business, not just adding new digital capabilities. They need to reimagine their business (i.e., define the core business and operating model), right-size the organization with the right talent, adjust the company culture, and ensure effective change management.

This means opportunities for technology services providers including consulting firms, systems integrators, and other telco vendor partners to help telcos modernize their technology and transform their business. Amdocs is a key player within the telco partner ecosystem. It already serves 350 communications and media providers across more than 85 countries, including many tier-1 telcos (e.g., AT&T, BT, Telefonica, and Globe) with long-standing relationships. The company offers a range of products for catalog management, commerce and customer care, billing/monetization, network deployment and optimization, service & network automation, and more. Amdocs has also embedded AI (including GenAI and agentic AI) into its solutions. For example, its customer engagement platform is a customer relationship management (CRM) solution to deliver AI-driven customer journeys and personalized services serving both consumer and B2B customers. This is developed in partnership with Microsoft, leveraging Microsoft Dynamics 365 and Microsoft Azure, verticalized for telecoms by Amdocs. Amdocs amAIz suite lays the foundation for telco data management, AI control and governance, and AI application and AI agent deployment. More importantly, since Amdocs is already embedded in telcos’ operations, the company has a deep understanding of the telco business and operational requirements. This places the company in a better position to help telcos adopt AI, particularly agentic AI, to automate workflows (from IT operations to business operations and network operations) to deliver the desired business outcomes.

However, due to the aforementioned challenges, many telcos are facing in transforming their business: They are not merely looking for more technologies but partners that can help them drive business outcomes. Many technology vendors choose to partner with service providers to help telcos close their capability gaps, recognizing the need to work across technologies from different vendors, which may require systems integration. Amdocs has taken a different approach by building a more comprehensive set of services to support telco customers, which it can also extend to customers in more verticals over time. Besides services to support network management and operations, the company is also helping telcos to transform various aspects of their business from CX to the modernization of backend systems. This is through Amdocs Studios, which has broad expertise across cloud services (e.g., strategy, migration, and operations), data and AI (e.g., data strategy, AI & analytics, and GenAI), and consulting services (e.g., experience design, product development, cybersecurity, and risk management). Amdocs is developing agentic services to support operational aspects of the Amdocs Studios’ main practices, including application modernization, data modernization, quality engineering, and more. The company has an extensive partner ecosystem to deliver the right outcomes for customers. For example, it has strategic partnerships with AWS, Google Cloud, Microsoft Azure, Oracle, and Red Hat to offer cloud services.

Consulting services in particular are crucial in aligning technologies with business outcomes and helping drive change especially in using cloud, data, and AI to improve customer experience, employee experience, and operations experience (the processes involved to facilitate the interaction between a customer and a brand). Successful implementation will require enterprises to focus on the experiences they want to deliver and the brand image they want to establish. In particular, a human-centered design is crucial especially in AI initiatives to promote trust and focus on the benefits to enhance human capabilities (not to replace them).

Amdocs has invested significantly to develop experience design capabilities, which will be pivotal to compete with other service providers. Some global systems integrators also have strong creative design consulting capabilities (e.g., Accenture Song, Deloitte Digital, and TCS Interactive). As businesses are adopting digital solutions to drive business and operational changes, it is imperative for service providers to have an industry-focused approach for their go-to-market. This is already the case for most global systems integrators. While Amdocs does not have the scale of some of the largest global systems integrators, it has deep expertise in the telco sector. However, the company will continue to face stiff competition from systems integrators, especially Accenture, Infosys, and HCLTech, which have made acquisitions, high-profile customer examples, and extensive partnerships with vendors important to telcos.

Summary Bullets:

• The combination of omni-channel capability, effective data management, and AI will drive better customer experience.
• As Twilio’s business evolves from CPaaS to customer experience, the company focuses its product development on themes around trust, simple, and smart.

The ability to provide superior customer experience (CX) helps a business gain customer loyalty and a strong competitive advantage. Many enterprises are looking to AI including generative AI (GenAI) and agentic AI to further boost CX by enabling faster resolution and personalized experiences.

Communications platform-as-a-service (CPaaS) vendors offer a platform that focuses on meeting omni-channel channel communications requirements. These players have now integrated a broader set of capabilities to solve CX challenges, involving different touch points including sales, marketing, and customer service. Twilio is one of the major CPaaS vendors that has moved beyond just communications applications programming interfaces (APIs), including contact center (Twilio Flex), customer data management (Segment), and conversational AI. Twilio’s product development has been focusing on three key themes: Trusted, Simple, and Smart. The company has demonstrated these themes through product announcements throughout 2025 and showcased at its SIGNAL events around the world.

Firstly, Twilio is winning customer trust through its scalable and reliable platform (e.g., 99.99% API reliability), working with all major telecom operators in each market (e.g., Optus, Telstra, and Vodafone in Australia). More importantly, it is helping clients win the trust of their customers. With the rising fraud impacting consumers, Twilio has introduced various capabilities including Silent Network Authentication and FIDO-certified passkey as part of its Verify, a user verification product. The company is also promoting the use of branded communications, which has shown to achieve consumer trust and greater willingness to engage with brands. Twilio has introduced branded calling, RCS for branded messaging, Whatsapp Business Calling, and WebRTC for browser.

The second theme is about simplifying developer experience when using the Twilio platform to achieve better CX outcomes. Twilio has long been in the business of giving businesses the ability to reach their customers through a range of communications channels. With Segment (customer data platform), Twilio enables businesses to leverage their data more effectively for gaining customer insights and taking actions. An example is the recent introduction of Event Triggered Journey (general availability in July 2025), which allows the creation of automated marketing workflows to support personalized customer journeys. This can be used to enable a responsive approach for real-time use cases, such as cart abandonment, onboarding flows, and trial-to-paid account journeys. By taking actions to promptly address issues a customer is facing can improve the chance of having a successful transaction, and a happy customer.

The third theme on ‘smart’ is about leveraging AI to make better decisions, enable differentiated experiences, and build stronger customer relationships. Twilio announced two conversational AI updates in May 2025. The first is ‘Conversational Intelligence’ (generally available for voice and private beta for messaging), which analyzes voice calls and text-based conversations and converting them into structured data and insights. This is useful for understanding sentiments, spotting compliance risks, and identifying churn risks. The other AI capability is ‘ConversationRelay’, which enables developers to create voice AI agents using their preferred LLM and integrate with customer data. Twilio is leveraging speech recognition technology and interrupt handling to enable human-like voice agents. Cedar, a financial experience platform for healthcare providers is leveraging ConversationRelay to automate inbound patient billing calls. Healthcare providers receive large volume of calls from patients seeking clarity on their financial obligations. And the use of ConversationRelay enables AI-powered voice agents to provide quick answers and reduce wait times. This provides a better patient experience and quantifiable outcome compared to traditional chatbots. It is also said to reduce costs. The real test is whether such capabilities impact customer experience metrics, such as net promoter score (NPS).

Today, many businesses use Twilio to enhance customer engagement. At the Twilio SIGNAL Sydney event for example, Twilio customers spoke about their success with Twilio solutions. Crypto.com reduced onboarding times from hours to minutes, Lendi Group (a mortgage FinTech company) highlighted the use of AI agents to engage customers after hours, and Philippines Airlines was exploring Twilio Segment and Twilio Flex to enable personalized customer experiences. There was a general excitement with the use of AI to further enhance CX. However, while businesses are aware of the benefits of using AI to improve customer experience, the challenge has been the ability to do it effectively.

Twilio is simplifying the process with Segment and conversational AI solutions. The company is tackling another major challenge around AI security, through the acquisition of Stytch (completed on November 14, 2025), an identity platform for AI agents. AI agent authentication becomes crucial as more agents are deployed and given access to data and systems. AI agents will also collaborate autonomously through protocols such as Model Context Protocol, which can create security risks without an effective identity framework.

It has come a long way from legacy chatbots to GenAI-powered voice agents, and Twilio is not alone in pursuing AI-powered CX solutions. The market is a long way off from providing quantifiable feedback from customers. Technology vendors enabling customer engagement (e.g., Genesys, Salesforce, and Zendesk) have developed AI capabilities including voice AI agents. The collective efforts and competition within the industry will help to drive awareness and adoption. But it is crucial to get the basics right around data management, security, and cost of deploying AI.

Summary Bullets:

• Huawei aims to accelerate Digital Africa with wider connectivity, 5G, and sustainability.

• Industrial 5G, especially in mining, can drive 5G monetization in Africa. This is supported by Huawei’s broad portfolio and ecosystem.

Huawei held its MBBS Africa in Cape Town, South Africa in November 2025. As one of the leading telecom network vendors, Huawei shared its regional vision – to drive ‘Digital Africa’ through wider connectivity, 5G, and sustainable solutions.

GlobalData’s Africa & Middle East Mobile Broadband Forecast shows that mobile data subscription has been growing steadily at high single-digit rates over the past several years and is expected to rise at a 7.2% CAGR over the next five years. While 5G adoption is increasing, the penetration rate is still low compared to other regions. Huawei highlighted its initiatives and broad capabilities to accelerate growth in Africa. These include multi-band massive MIMO for additional capacity, active antenna solutions for efficient and flexible deployments, FWA for new use cases, cost-efficient solutions for rural deployments, and various energy-saving technologies such as adaptive power backup. Several operators including Telkom SA, Safaricom Kenya, and Airtel Tanzania showcased how they are leveraging these technologies in their networks. Huawei is also transforming its engagement model with African operators, moving beyond the role of a network vendor to become to a digitalization partner by delivering innovative solutions aligned with business needs and monetization strategies.

As 5G deployment gathers pace, monetization will become critical for operators. GlobalData research estimates 5G users will account for 7.1% of all mobile users by the end of 2025 and will grow to 26.7% by 2030. However, 5G monetization remains a global challenge even in advanced markets. The challenge will be an even bigger hurdle for African operators due to slower overall adoption and the relatively lower spending power. This makes the importance of enterprise 5G as a key monetization engine. Horizontal services such as FWA, private 5G, and IoT are essential. These use cases can help enterprises address various needs such as increasing reliability and security for critical applications, agile connectivity for temporary sites (e.g., events, remote operations), SD-WAN underlay, and large-scale IoT deployments. Meanwhile, 5G-enabled industrial solutions represent an even larger opportunity. Mining and resources, one of the region’s largest sectors, can benefit from applications like autonomous drilling, remote operation/maintenance, and worker safety. Globally, 5G adoption in mining is maturing and widely adopted. GlobalData’s 5G & Private Network Deployment Tracker shows that 7% of global deployments are in the mining sector. Other major verticals are construction, tourism, and hospitality are among other major verticals in the region. There is a growing number of use cases including drones and surveillance, digital twins, and safety in construction; and mixed reality, robots, and smart facilities in tourism/hospitality.

While the opportunity for 5G-enabled industrial services is increasing solidly, the solutions are far more complicated. They span across broader ICT stacks and require IT-OT integrations. Nevertheless, this plays to Huawei’s strengths. The vendor has comprehensive portfolio from cellular and fixed networks, to cloud, server, end points, AI, and industrial capabilities. For example, autonomous drilling in mining requires private network, but also edge computing, AI/analytics, and vertical expertise. Besides, the company has wide partner ecosystem including industrial players and end-point manufacturers. And more importantly, Huawei has extensive references and experience delivering these solutions cost-effectively in other emerging markets like Asia and South America. It can showcase its other successful deployments to gain market trust and drive its brand share in the enterprise 5G space.

Summary Bullets:

• To protect an expansive mobile environment attack surface in the face of a very dangerous threat environment, organizations are ramping up their security investments, with 75% of the 762 polled in a recent Verizon study reporting they had increased spending this year.
• But concerns still loom large threat actors using AI and other technologies and tactics to breach the enterprise; and only 17% have implemented security controls to stave off AI-driven attacks.

Mobile and IoT devices play an essential role in most organizations’ operations today. However, the convenience and flexibility they bring comes with risk, opening new points of exposure to enterprise assets. Organizations that were quick to embrace bring your own device (BYOD) strategies often didn’t have a solid plan for safeguarding this environment when so many of these devices were under-secured. Enterprises have made progress in layering their defenses to better protect mobile and IoT environments, but there is still room for progress.

In Verizon’s eighth annual Mobile Security Index report, 77% of the people surveyed said deepfake attacks that tap AI-generated voice and video content to impersonate staff or executives, and SMS text phishing campaigns are likely to accomplish their objective. Approximately 38% think AI will make ransomware even more effective.

Despite the increase in cybersecurity spending in most organizations, only 12% have deployed security controls to safeguard their enterprise from deepfake-enhanced voice phishing. Just 16% have implemented protections against zero-day exploits.

Enterprise employees are welcoming AI-driven apps to their mobile devices – with 93% using GenAI as part of their workday routine. They raised red flags, with 64% calling data compromise via GenAI their number one mobile risk. Of 80% of enterprises that ran employee smishing tests, 39% fell for the scam.

AI aside, user error is the most frequently noted contributor to breaches in general, followed by application threats and network threats. Some 80% said they had documented mobile phishing attempts aimed at staff.

While prioritizing cybersecurity spending is important, organizations need to look at whether they are allocating this investment on the right areas. Just 45% said their organization provides comprehensive education on the potential risks mobile AI tools bring. Only half have formal policies regarding GenAI use on mobile devices, and 27% said they aren’t strictly enforced.

Summary Bullets:

• Don’t use AI browsers or AI browser extensions – the loss of privacy isn’t worth the functionality.

• AI companies mean well, but the privacy implications of these products are unsuitable for enterprise or personal use.

“If you are not paying for it, you’re not the customer; you’re the product being sold.” – Andrew Lewis (blue_beetle), MetaFilter comment (2010)

It’s not news that AI is being talked about everywhere. It’s also not news that the websites and applications you use regularly are doing their level best to spy on you or obtain data that can be used internally or be sold to advertisers. Nor is it news that the state of privacy laws across the world is pretty poor, despite the EU giving its best attempt and the US pretending that three lines of legalese in a 15-page disclaimer somehow magically sets the ‘informed’ flag on users.

But the latest trend involves AI companies either creating browser extensions or, in at least one case, creating their own browser. OpenAI is touting its AI-enabled browser called Atlas, designed to both remember all activity, search that activity, chat, and do any number of AI-enhanced things. OpenAI rival Perplexity has a browser product called Comet. There are even sidebar browser extensions for Microsoft Copilot and Google Gemini. Some browsers, such as Firefox and Brave, come with an AI sidebar but uses your choice of LLM.

The first problem is an AI watching everything – your passwords, all text you type, your URLs… everything. Then that data isn’t stored locally; it’s stored with the AI. The problems here are no different than the problems with Microsoft Recall, an AI-driven search and backup feature that Microsoft released earlier in 2025, much to the consternation of pretty much everyone. All these AI companies have multiple safeguards to protect data, have stated policies on how such data can be used and where, and are being pretty upfront about how and when they use your data. They allow end users to pick and choose when the AI is available or even forget that data after a session. Companies adding these AI features to the browser are legitimately trying to make the lives of users easier with AI and protect user privacy.

They are adding other safeguards as well. OpenAI says that its Atlas AI browser cannot access other applications, download files, and cannot install extensions. Technological limits to prevent AI browsers and extensions from becoming security risks are being taken.

But giving any corporation a detailed record of all activities conducted on the internet, including every click, search, text, or picture and the metadata around it could have disastrous consequences in the long term. Hackers could gain access to the data. Governments could seize the data and use it against a populace or an individual. Companies get bought, end user agreements change, or investors could simply demand that all that personal data is monetized. If companies go out of business, what happens to the data? A fair amount of the world doesn’t have any legal mechanism to force businesses to delete data either.

Then there are the other issues, regarding security on your desktop. Social engineering or AI chat window spoofing is a real issue. That’s just the tip of the iceberg.

Every individual and every enterprise have the choice to decide whether the risks are worth the utility of having AI integrated into your browser. Everyone wants tools that work better; some of the features in AI browsers are impressive, and likely even more features will be coming. But that shouldn’t be at the expense of risking all your personal data or risking the company’s internal data, no matter how nice the tools look or how much you trusts a given AI vendor. This is about ensuring personal privacy and the data security of enterprises. Take a pass on AI browsers and AI browser extensions. Nobody would stand for being under video and audio surveillance every second and everywhere. Don’t allow the same to happen to your digital life.

Summary Bullets:

• Oracle shifts pitch from technology to outcomes, driven by AI-injected tools.

• Oracle APEXLang, slated for 2026, to modernize Oracle’s development practices.

Last week’s Oracle AI World couldn’t have been timelier, attended by customers and partners still buzzing from a corporate earnings report, which triggered the tech giant’s stock to soar based on its mounting investments in AI and cloud infrastructure.

Executive Chairman and CTO Larry Ellison’s high-level keynote speech included profound possibilities and some examples of a variety of outcomes that AI advancements can have on global enterprises. Executives continued to carry his message in other keynotes, noting the company’s shift in focus from CIOs to CEOs through conversations that emphasized outcomes versus products. For example, in one case, Oracle’s ability to apply AI-injected applications, app platforms, and data platforms to a particular healthcare clinic resulted in productivity gains, which saved individual health workers 100 minutes per day.

He and other executives further described situations involving various medical diagnostic imaging and genetic testing with examples of how AI will diagnose, treat, and cure health issues at significantly greater levels and speeds through modernized code bases, medical systems, and ecosystems.

Oracle announced new functionality across Oracle Cloud Infrastructure’s (OCI) comprehensive cloud offering, spanning its developer portfolio: AI Agent Studio, Fusion AI Agent Marketplace, and Agent Hub (preview) AI tools for business users. Oracle’s AI agent studio has been enhanced to build and deploy AI agents across the enterprise including Oracle Fusion Applications. Oracle’s new AI agent marketplace extends the company’s LLM ecosystem and third-party agent-building resources. Ellison noted that Oracle’s low-code and automation technology, Oracle Application Express (APEX), will continue to demonstrate a growing role in AI code generation of applications connected through workflows and shored up by security. Advancements will make applications developed more scalable and reliable. This led to other application development discussions throughout the week, including some on the future of Oracle APEX.

A little-known app development tool, Oracle APEXLang, shows promise in modernizing and extending Oracle’s current development practices. Set for 2026 release, the Apex extension uses a structured, file-based format to build and format Oracle APEX applications, specifically to enable app development to be integrated with enterprises’ latest digitization practices.

Oracle APEX, traditionally used in a browser-based, declarative environment over the past five years, is valued by enterprise developers for its low-code cloud service advantage, traditionally used to build apps on Oracle databases. Oracle APEXLang represents a significant shift for these traditional developers. Features include version control support (e.g., Git) and tools to adhere to CICD pipelines for improved automated test and deployment. It works with developers’ app platforms of choice including code assistants, because the new file-based approach is particularly well suited for GenAI and LLMs. Oracle research notes Oracle APEXLang is not a replacement for Oracle APEX, SQL, or JavaScript, but an enabler for defining components of applications.

Summary Bullets:

• ANS’ acquisition of Sci-Net Solutions expands its portfolio of value-added enterprise technology solutions in a highly competitive UK B2B market
• AI is a hook everyone latches on to – there are even products and solutions out there – but this is an acquisition of a service provider with current revenues

The ANS acquisition of Sci-Net Business Solutions is positioned as a complement to previous acquisitions such as Makutu as part of the ANS strategy to exploit and deliver the opportunities presented by artificial intelligence (AI). Sci-Net is an Oxford-based business solutions specialist with expertise in ERP, CRM, and cloud infrastructure solutions (e.g., 365 Business Central, Microsoft Dynamics NAV, CRM, and Microsoft Azure).

With ANS already having a strong relationship with Microsoft (Services Partner of the Year in 2024 and over 100 certified Microsoft specialists), the combination makes sense and grows the ANS talent base to over 750 including 65 technology consultants from Sci-Net. It offers opportunities to cross- and up-sell to the companies’ existing customer bases, and to continue to move up the value chain as a managed services provider (MSP).

The move also underlines some key trends in the UK marketplace. Competition remains fierce, so being able to act as a trusted advisor is becoming more important to win and retain business. At the same time, technology continues to become more complex, therefore offering a full portfolio of services ‘above and beyond’ connectivity is vital. MSPs and value-added resellers (VARs) recognize this and represent an ever-stronger force in the market as they can work closely with customers to develop technology solutions that directly address their business needs.

That is not to say that the ‘Big Three’ B2B service providers – BT, Vodafone, and O2 Daisy – do not also recognize this. All of them are positioning to become more solutions-oriented with a focus on areas like cloud, security and, increasingly, AI. They have the advantage of significant existing customer bases, deep human and partnership resources, strong brands, and nationwide fixed and mobile networks from which to deliver their services. By contrast, the likes of ANS and other VARs/MSPs can exploit their agility to differentiate themselves in the market.

It will continue to be a highly competitive market to win the custom of enterprises of all sizes in the UK, which is a tough challenge for all service providers. But it is good news for UK plc as businesses stand to benefit from innovation and value.

Summary Bullets:

• Agentic AI streamlines workflow automation and transformations.
• Application and automation platforms to integrate agentic AI capabilities in next 12 months.

Digital transformations will receive a major boost over the next 12 months following new platform integrations with agentic AI. The AI-injected solutions will significantly streamline the creation of workflow automation, which are critical to organizations moving to migrate legacy apps to cloud environments in order to realize CICD and improved application lifecycle efficiencies.

This next generation of intelligent automation will have far-reaching ramifications among service providers, from traditional PaaS players to leading automation vendors to newer telco/infrastructure providers offering managed Kubernetes services.

Business transformations have been largely stalled over the past few years due to the fact that many enterprises lack the internal expertise necessary to configure the backend integration and connectivity to enable workflows that support critical business processes. Automation leaders – including Automation Anywhere, UiPath, SS&C Blue Prism, ServiceNow, and Pegasystems – have played a pivotal role in advancing workflow automation, particularly predictable and rules-based workflows. Application platform solutions including Microsoft Power Platform and IBM Cloud Pak for Business Automation also compete in this space.

In coming months, these solutions and platforms will be equipped with advanced cognitive capabilities such as generative AI (GenAI) and agentic AI to enable dynamic business processes capable of adapting and reasoning in an autonomous fashion. This will be a welcome relief to those enterprise personas involved in back-office transactional processing where accuracy and quality of solutions are critical. They will be most inclined to rely on their trusted technology partners integrating such agentic capabilities through mature platform services.

Automation and platform leaders are only just beginning to offer the industry glimpses into their agentic AI roadmaps, having spent the last couple of years integrating GenAI into developer tools and workflow solutions. Beta versions of AI agent capabilities are starting to appear, typically in the form of prebuilt templates and ultimately agent building toolkits and agent orchestration management capabilities.

GlobalData will be closely following the slew of later conferences hosted by platform providers including IBM, Oracle, Salesforce, AWS, and multi-vendor Kubernetes/DevOps show KubeCon for advancements in this space. Similarly, IT ops teams should keep an eye out for a constantly changing ecosystem of players and partnerships in this space, which will encourage more service providers to support global companies struggling with digitization integrations.

Summary Bullets:

• AWS Singapore Innovation Hub shows the company’s shift from technology-led to business-driven, turning use cases into commercial applications.

• The F1 partnership showcases AI and cloud innovation, but also AWS’ capabilities with real-time data intensive analytics and insights.

AWS held an analyst day in Singapore, showcasing its Innovation Hub and the partnership with Formula 1 (F1).

AWS Innovation Hub

At the innovation hub, AWS demonstrated a diverse range of AI and cloud enabled use cases – from document analytics and loan processing for BFSI, to preventive maintenance and AI-driven surveillance in manufacturing. The facility also houses many other industry-specific use cases with additional use cases in the pipeline. This initiative reflects AWS’ ongoing shift from a technology-focused to a business-led engagement model. While technologies remain at the core, the company is deepening collaboration with enterprise leaders beyond IT, engaging directly with business executives and functional owners. Leadership, culture, and people are key enablers of successful digital transformation. The Innovation Hub serves as a platform for enterprises to explore and co-develop use cases tailored to their business needs.

Innovation labs are not new. Many other providers like global system integrators, telcos, and tech vendors, have been opening new facilities over the last few years. It is a proven way to drive adoption of emerging technologies through solution co-development, commercialization and ecosystem expansion. Besides, innovation labs can also strengthen providers’ brand share and enable them to gain deeper market knowledge such as understanding customers’ pain points. The use cases demonstrated at the AWS facility were innovative and promising, but most are somewhat comparable to use cases found in other providers’ facilities. But what differentiates AWS is its strong execution. Over 70% of the use cases have been brought into production. This is consistent with its strategy to expand focus on outcome-led engagements, and a strong proof point that the efforts are not just conceptual but outcome-driven.

AWS x F1

In the latter part of the event, there were sessions with executives at the track sites including a visit to the F1 Event Technical Center (ETC), sharing how the AWS and F1 collaboration is driving innovation and enabling various use cases for F1, teams, drivers, fans, and viewers. Since the partnership began in 2018, AWS has evolved from providing core cloud infrastructure to powering advanced AI solutions. Early deployments include leveraging over 1,000 AWS compute cores for computational fluid dynamics (CFD) projects to design race cars. Today, the partnership extends to AI applications including real-time insights, car performance, race strategy, issue resolutions/root cause analysis, fan engagement (e.g., hyper-personalization), game strategy, and safety and reliability.

Sports, as one of the most data-intensive industries in the world, offers an ideal testbed for real-time analytics. For example, an F1 car alone carries around 300 sensors, generating over one million telemetry data points per second with a total of 600TB across entire race. Similarly, a football match generates about 3.6 million data points. Furthermore, data from sports events are often highly fragmented (structured and unstructured) and need to be processed in real-time. Apart from F1, AWS is also an official technology partner in various major global sports events such as the NFL, PGA Tour, Bundesliga, NHL, and many other sports teams. While sports in APAC are not as big as in other regions such as the US and Europe, AWS collaborations with F1 and other sports organizations show its leadership in this industry. More importantly, it can also be seen as a powerful platform to demonstrate its broad capabilities and innovation in complex and data-rich environments.

Summary Bullets:
• T-Mobile added data connectivity to T-Satellite in an announcement pivoting from “emergency messaging” focus of the service’s launch towards app-based data services and higher enterprise relevance

• Early business app integrations, coupled with an expanded set of consumer apps, position T-Satellite as a broader competitive play in satellite-to-mobile, though IoT support and performance limitations remain concerns

When T-Mobile launched T-Satellite commercially in July, the focus was firmly on safety and resilience. SMS, MMS, and text-to-911 formed the core offering, with compelling stories of hikers rescued and emergency alerts broadcast in disaster zones. At the time, the service’s competitive strengths were clear: broad device support, seamless integration with existing smartphones, and unique value in public safety. But there were also several limitations: no data or voice, little to offer enterprises beyond the “resilience” messaging, and no clarity on IoT support.

The company did promise to add support for data in October, and it kept that promise by announcing its availability on the first day of the month. With data now switched on, T-Satellite can support popular apps like WhatsApp, AllTrails, AccuWeather, Google Maps, and T-Mobile’s own T-Life customer portal. The key feature is WhatsApp voice and video chat over satellite, demonstrating that T-Satellite is no longer limited to one-way messaging and can now support real-time communications, albeit with constrained performance compared to terrestrial 5G.

For consumers, it’s a tangible leap in functionality, making T-Satellite relevant not only in emergency scenarios but to outdoor enthusiasts, travelers, or anyone in a rural dead zone (who can now stay connected with their smartphone apps despite the lack of mobile signal). Apple’s Emergency SOS and satellite iMessage have so far offered narrower sets of features, whereas T-Satellite is making mainstream apps usable in off-grid conditions, targeting a wider appeal and one not limited to a single device ecosystem.

On the enterprise side, T-Mobile noted support for several apps relevant to business and public sector users. Dialpad (unified communications), FLORIAN (real-time location monitoring), MultiLine (secure, compliant business communications), and T-Mobile Direct Connect (push-to-talk) are all now supported by T-Satellite. This is a notable step toward the enterprise relevance that was absent at the initial launch. For field services, first responders, and regulated industries like finance or healthcare, the assurance of “always-on” communications, even beyond terrestrial networks, addresses real gaps in continuity and safety.

Still, the new announcement does not address all potential use cases. IoT support remains unaddressed by T-Mobile, and organizations in industries such as logistics, utilities, and agriculture will continue to look to rivals who are further ahead in satellite IoT integration. In addition, while T-Satellite now supports data-based apps, performance (throughput) is limited, and the experience will not replicate terrestrial mobile broadband. T-Mobile acknowledges this openly, describing the connectivity as designed for critical functions rather than data-heavy use.

In terms of competitive positioning, the service is now more than a safety/emergency add-on. It strengthens T-Mobile’s differentiation versus AT&T’s FirstNet and Verizon’s Frontline, demonstrating both consumer value and initial enterprise relevance. The fact that it is included in top-tier T-Mobile plans at no extra cost (and even available to AT&T and Verizon customers for $10 per month) is an aggressive marketing move. By broadening access, T-Mobile appears confident that the real differentiator will be the user experience and partner ecosystem, not exclusivity.

Looking ahead, T-Satellite’s trajectory in the enterprise space will hinge on two factors: how quickly T-Mobile can move from early enterprise applications to full vertical solutions, and whether it can articulate a credible IoT roadmap. Without those, the service risks being viewed primarily as a consumer perk with limited depth for business users. With them, it could become a crucial feature in industries that depend on connectivity anywhere.

For now, the new announcement is a genuine milestone, achieving a goal that T-Mobile set for itself. T-Satellite has moved from a narrow emergency communications tool to a platform supporting both everyday consumer apps and the first enterprise-oriented solutions, strengthening T-Mobile’s relevance in direct-to-device and satellite-to-mobile conversations.

Jaguar Land Rover, the iconic British car manufacturer has had virtually no production in its plants since the end of August 2025. A devastating cyberattack shut the company down – details on how the attack happened, who initiated the attack, and why it so thoroughly shut down Jaguar Land Rover have not been released to date. The postmortem will be an interesting read, more so to find out how much of the effect of this cyberattack was Jaguar Land Rover’s fault. No, this isn’t indulgent victim-blaming, and right now there is no proof the Jaguar Land Rover was anything but diligent. But the length of the shutdown and the secrecy does arise suspicions. Under principles of good business continuity and disaster recovery, Jaguar Land Rover should have been at least somewhat back in production by now. But analysis will really have to wait until details emerge.

This does highlight an issue that most organizations struggle with. Cybersecurity, as well as disaster recovery and business continuity, are preventative – they shouldn’t be noticed unless they are needed… or if they didn’t work. It’s hard to get satisfaction creating business continuity/disaster recovery (BC/DR) systems that you may never get to actually use. Security has a much higher profile… but ‘everything is running smoothly’ doesn’t often gain accolades.

Cybersecurity, and especially BC/DR are often pressured to compromise, for finance, for convenience, and because neither function will ever make money for the organization. Often there is a push to compare cybersecurity and BC/DR to an automotive or homeowner’s insurance policy, that they offer peace of mind. There is a better way to think about it. Think of cybersecurity and BC/DR like law enforcement thinks about bomb squad units. Bomb squad units get all the training and practice they want. Bomb squad units are encouraged to get the latest training, learn the latest advances, and to keep their equipment as up to date as possible. Nobody thinks that the bomb squad has it easy when they render an explosive safe, or in the best of times are not called on. Nobody suggests that the bomb squad does more with less. Because the consequences are so extreme, both for the bomb squad and for the law enforcement organization.

Budget holders need to start viewing cybersecurity, BC/DR, and BC/DR testing like the bomb squad. Yes, they provide peace of mind. But what they really provide is protection from extreme consequences. Nobody wants the organization in the news for having been knocked offline for a month in every major news outlet. Nobody wants to have to create the postmortem and present it to the board and likely various government officials, insurance executives, investor representatives and lawyers. Let’s not let this plea to take cybersecurity and BC/DR seriously fall on deaf ears like it has in the past.

Summary Bullets:

• Data center cooling has become an increasingly insurmountable challenge because AI accelerators consume massive amounts of power.

• Liquid cooling adoption is progressively evolving from experimental to mainstream starting with AI labs and hyperscalers, then moving into the colocation space and later enterprises.

As Generative AI (GenAI) takes an ever-stronger hold in our lives, the demands on data centers continue to grow. The heat generated by the high-density computing required to run AI applications that are more resource-intensive than ever is pushing companies to adopt ever more innovative cooling techniques. As a result, liquid cooling, which used to be a fairly experimental technique, is becoming more mainstream.

Eye-watering amounts of money continue to pour into data center investment to run AI workloads. Heat management has become top of mind due to the high rack densities deployed in data centers. GlobalData forecasts that AI revenue worldwide will reach $165 billion in 2025, marking an annual growth of 26% over the previous year. The growth rate will accelerate from 2026 at 34%, and in subsequent years; in fact, the CAGR in the period 2004-2025 will reach 37%.

Source: GlobalData

The powerful hardware designed for AI workloads is growing in density. Although average density racks are usually below 10 kW, it is feasible to think of AI training clusters of 200 kW per rack in the not-too-distant future. Of course, the average number of kW per rack varies a lot, depending on the application, with traditional IT workloads for mainstream business applications requiring far fewer kW-per-rack than frontier AI workloads.

Liquid cooling is a heat management technique that uses liquid to remove heat from computing components in data centers. Liquid has a much higher thermal conductivity than air as it can absorb and transfer heat more effectively. By bringing a liquid coolant into direct contact with heat-generating components like CPUs and GPUs, liquid cooling systems can remove heat at its source, maintaining stable operating temperatures.

Although there are many diverse types of liquid cooling techniques, direct to chip is the most popular cooling method, also known as “cold plate,” accounting for approximately half of the liquid cooling market. This technique uses a cold plate directly mounted on the chip inside the server, enabling efficient heat dissipation. This direct contact enhances the heat transfer efficiency. This method allows high-end, specialized servers to be installed in standard IT cabinets, similar to legacy air-cooled equipment.

There are innovative variations on the cold plate technique that are currently under experimentation. Microsoft is currently prototyping a new method that takes the direct to chip technique one step further by bringing liquid coolant directly inside the silicon where the heat is generated. The method entails applying microfluidics via tiny channels etched into the silicon chip, creating grooves that allow cooling liquid to flow directly onto the chip and more efficiently remove heat.

Swiss startup Corintis is behind the novel technique, which blends the electronics and the heat management system that have been historically designed and made separately, creating unnecessary obstacles when heat has to propagate through multiple materials. Corintis created a design that blends the electronics and the cooling together from the beginning so the microchannels are right underneath the transistor.

Summary Bullets:

• As part of a larger global cross-industry study, LevelBlue surveyed executives in 220 manufacturing companies to gauge the state of their cyber resilience strategies in the era of AI-driven threats and other risks
• Awareness is high but also so are concerns, with 37% saying they are seeing a significantly higher volume of attacks; just 30% said their organization is prepared for deepfake attacks, even as 47% are anticipating them

Threat actors are savvy when choosing their targets. Manufacturing holds a strong appeal to cyber criminals because the profit potential associated with intellectual property is high and, thanks in part to supply chain vulnerabilities, there are plenty of points of exposure. A recent LevelBlue survey of 220 manufacturing executives found that while awareness about the threat environment is high, preparedness, especially for AI-driven attacks, is not.

Only 32% of manufacturing executives are ready for AI-powered threats, even though 44% expect them to occur. On the supply chain front, 54% admitted to having a very low to moderate visibility into their supply chains. Just 26% said working with their software suppliers to vet their credentials will take precedence in the next year.

In spite of the fact that 28% of manufacturing executives say their organization suffered a breach in the past 12 months and more than one-third are expecting that attack volume to increase, 51% said they are highly or very highly competent to protect their enterprise against threat actors. Fifty-five percent gave themselves the same competence when it comes to implementing and using AI to enhance cybersecurity.

The contradiction between this high level of confidence in their own competencies and their preparedness for AI-driven and other types of attacks points to potential overoptimism that adversaries could easily exploit. But there are also signs that some of the traditional internal organizational cybersecurity challenges in manufacturing are being addressed. Sixty-eight percent described their cybersecurity team as being aligned with lines of business. Sixty-five percent those in leadership positions are assessed against cybersecurity KPIs, which is higher than the cross-vertical results (60%).

Seventy percent are engaged in end-user education on social engineering, again higher than the entire sample (62%). Manufacturing companies are also more willing to tap third-party security providers for security training and awareness than in the past. Thirty-eight percent said they will augment their own internal resources with external training support in the next two years versus the 30% that have engaged with a third-party in the last year.

Manufacturing organizations are investing in cybersecurity to prepare for emerging threats. Top priorities are machine learning for pattern matching (71%); cyber resilience processes across the organization (69%); GenAI to combat social engineering attacks (64%); application security (67%) and enhanced supply chain security (63%).

While investment is important, awareness, pragmatism, and solid policy execution are essential. Without these, there is no way for any enterprise to mount an effective defense against cyber adversaries.

Summary Bullets:

• Though just 12% of public safety workers currently use AI everyday, 46% anticipate it will become part of their daily work by 2030.

• With an increasing emphasis on using network-dependent technologies like connected cars and drones, network reliability – or the lack thereof – is the top concern of 67% of those surveyed.

As essential as first responders are, public safety officials aren’t necessarily known for deploying leading-edge technology. But results from the fifth annual Verizon Frontline Public Safety Communications Survey suggest this may be changing. The survey results of 1,028 first responders – i.e., EMS, fire, police, emergency management, public safety, and emergency communications workers – find that while advanced technologies like AI and drones are broadly used today, they expect wider implementation through 2030.

While today, only 35% have implemented AI-driven applications in their agencies, 20% are investigating the technology for future use. Seventy-one percent (71%) described AI as either important or a top priority for their organizations, with 22% calling it the latter.

Today, 84% rely on smartphones during emergency response operations. Thirty percent (30%) use drones to provide visual support during emergency response maneuvers. Though currently, drones are only part of daily operations for 15% of the organizations surveyed, and that figure is expected to soar by 2030 to 48%. Wearables including body cameras, which are part of daily operations in 28% of organizations now, will jump to 50% by 2030. Other advanced technology will play more prominent roles in daily work in the coming years, including augmented and virtual reality applications, which currently are only part of daily operations in 8% of agencies, but they will be adopted by a third of first responder organizations by 2030.

All of this underscores the importance of the stability and service quality of the underlying communications network. Seventy-five percent (75%) say a reliable and resilient communications network is the most important element to day-to-day professional communications. Seventy-three percent (73%) cite it as most essential during emergency operations.

Cybersecurity is an important component of network continuity and productivity. More than two-thirds – i.e., 67% – of first responder organizations have deployed new cybersecurity protections in the last twelve months.

Seventy-eight percent (78%) of respondents cite better communications in the field as the biggest payoff of access to a reliable network, nearly double any other benefit, including better situational awareness (46%) and improved response time (45%).

Summary Bullets:

• In its annual Global Managed Security survey of 1,019 managed services providers (MSPs) in the US, Canada, and the UK, security vendor OpenText uncovered a big delta between the desire to exploit SMB demand for AI-driven solutions and the capability of these providers to deliver the essential support.

• Approximately 92% said they are seeing growth driven by client interest in AI but only half have the adequate resources and expertise to help clients deploy these solutions.

Organizations of all sizes are boarding the AI bandwagon. For smaller businesses lacking internal AI expertise, adoption often requires the support of an external provider. Unfortunately, that same resource limitation also plagues many of the MSPs SMBs seek out for AI support. In a recent OpenText survey of 1,019 security practitioners, IT managers, and customer relationship managers, in the coming year 96% expect to see growth in demand driven by interest in AI. However, half said a combination of factors leaves them under-prepared to support SMB AI needs, including a lack of internal expertise, too many disparate tools to manage, and the lack of standardization across different client environments.

Fewer than 50% of the surveyed organizations have developed or implemented AI cybersecurity for their clients. That said, the majority are using AI for a variety of customer-facing applications, with 67% leveraging the technology for customer support and 66% rely on AI for technical support and triage. Over half (58%) apply AI for threat detection and response.

All MSPs are aware of the urgency of upskilling staff on AI, noting it is now the third most important capability behind threat prevention and 24/7 support for its SMB clients. SMBs are seeking out bundled security packages in droves. Seventy-one percent are looking for combined prevention, detection, and response solutions. Forty-one prevent want endpoint, network, and email security offerings.

Most of the surveyed MSPs are on a growth path with 95% expanding their portfolios in the coming year. Integration across discrete tools is of highest importance (38%). Eighteen percent said attach-rate to core services is crucial. Sixteen percent cited the criticality of having solutions that work across vertical industries.

A proven reputation is essential for MSPs to compete and win new clients. Thirty-two percent said customer referrals are the primary way to gain new customers, while 29% of prospects come to MSPs through digital searches or advertisements.

Cisco’s Quantum Labs research team, part of Outshift by Cisco, has announced that they have completed a complete software solution prototype. The latest part is the Cisco Quantum Complier prototype, designed for distributed quantum computing across networked processors. In short, it allows a network of quantum computers, of all types, to participate in solving a single problem. Even better, this new compiler supports distributed quantum error correction. Instead of a quantum computer needing to have a huge number of qbits itself, the load can be spread out among multiple quantum computers. This coordination is handled across a quantum network, powered by Cisco’s Quantum Network entanglement chip, which was announced in May 2025. This network could also be used to secure communications for traditional servers as well.

For some quick background – one of the factors holding quantum computers back is the lack of quantity and quality when it comes to qubits. Most of the amazing things quantum computers can in theory do require thousands or millions of qubits. Today we have systems with around a thousand qubits. But those qubits need to be quality qubits. Qubits are extremely susceptible to outside interference. Qubits need to be available in quantity as well as quality. To fix the quality problem, there has been a considerable amount of work performed on error correction for qubits. But again, most quantum error correction routines require even more qubits to create logical ‘stable’ qubits. Research has been ongoing across the industry – everyone is looking for a way to create large amounts of stable qubits.

What Cisco is proposing is that instead of making a single quantum processor bigger to have more qubits, multiple quantum processors can be strung together with their quantum networking technology and the quality of the transmitted qubits should be ensured with distributed error correction. It’s an intriguing idea – as Cisco more or less points out we didn’t achieve scale with traditional computing by simply making a single CPU bigger and bigger until it could handle all tasks. Instead, multiple CPUs were integrated on a server and then those servers networked together to share the load. That makes good sense, and it’s an interesting approach. Just like with traditional CPUs, quantum processors will not suddenly stop growing – but if this works it will allow scaling of those quantum processors on a smaller scale, possibly ushering in useful, practical quantum computing sooner.

Is this the breakthrough needed to bring about the quantum computing revolution? At this point it’s a prototype – not an extensively tested method. Quantum computing requires so much fundamental physics research and is so complicated that its extremely hard to say if what Cisco is suggesting can usher in that new quantum age. But it is extremely interesting, and it will certainly be worth watching this approach as Cisco ramps up its efforts in quantum technologies.