London, UK and Austin, TX – October 3rd, 2024 – 1E, the leading Digital Employee Experience (DEX) platform company known for its scaled remediation and automation capabilities, announced today its acquisition of Exoprise, a leader in converged Digital Experience Monitoring (DEM) for digital workplaces. This strategic acquisition strengthens 1E’s commitment to delivering comprehensive, user-centric IT…

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With every webpage loaded, email sent, or video streamed, network traffic takes a complex journey across multiple infrastructure nodes. From the device to the destination, data packets travel across various gateways, networks, through routers, switches, and service providers along the way. Understanding the network traffic paths and segments along the journey reveals much about performance,…

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With the digital landscape today, maintaining seamless connectivity is a priority for most organizations. However, Internet Service Providers (ISPs), the Internet, and Software-Defined Wide Area Network (SDWAN) performance issues can severely impact operations, frustrate end-users, and can be costly when downtime occurs. Having recognized these challenges organizations face, we are excited to introduce our newest…

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How Managed Service Providers Can Provide More Insights to Clients With the reliance on cloud computing continuously surging, Managed Service Providers (MSPs) are required to deliver a wider range of support services. Efficiently managing Unified Communications as a Service (UCaaS) and Software as a Service (SaaS) has become increasingly difficult but more important. To meet…

The post How MSPs Provide SaaS, UCaaS, and Network Monitoring appeared first on Exoprise.

In today’s fast-paced, digitally driven world, monitoring network performance has never been more critical. Whether you’re a small business, or a large enterprise, understanding the complexities of Voice over Internet Protocol (VoIP) and bandwidth is crucial for delivering an exceptional user experience. In this article, we’ll dive into the powerful CloudReady synthetics and Service Watch…

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As organizations continue to embrace digital transformation, Desktop-as-a-Service (DaaS) has become a popular solution for delivering virtual desktop environments to employees. With the flexibility, scalability, and security Virtual Desktop Infrastructure (VDI) offers, DaaS has the potential to streamline operations and boost productivity. However, this technology is not without its challenges, particularly when it comes to…

The post Why Your Desktop-as-a-Service (DaaS) Is Causing More Support Tickets appeared first on Exoprise.

Proactive Alerting for Azure Outages As the reliance on cloud services like Azure Virtual Desktop (AVD) and Azure Active Directory (AD) continues to soar, the need for robust monitoring tools has become critical. Ensuring optimal performance and availability of Azure services is vital for organizations shifting towards Virtual Desktop Infrastructure (VDI) for full-time or disaster…

The post Is Azure Down? appeared first on Exoprise.

Verifying email performance is more than the basic understanding of message flow. Outbound mail in the form of Simple Mail Transfer Protocol (SMTP) and inbound mail through MAPI or Microsoft’s Graph API only parts of email systems to monitor, usually through pings or basic delivery confirmations. Often, once email is moved to Exchange Online, even…

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Thursday evening, Microsoft 365 identified a global outage affecting users accessing various Microsoft 365 applications and services. Impacted users suffered from login issues, Azure hosted virtual machines not being available, and constant loading screens in Microsoft 365 services, just to name some of the issues. Unfortunately, to make matters worse, around the same time as…

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At Exoprise, we always listen to customers’ input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this feedback and insights to identify the functionality and features loved by our customers. Today, we’ll be sharing the top five favorites that have been brought…

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Unable to send, receive, or search email through Exchange Online? Microsoft Outlook suffered an outage for several hours last night, disrupting North America and worldwide email services. Proactive and Early Outage Detection Exoprise sensors first detected and confirmed the outage at 11.03 pm in our London region last night. There was a second outage at…

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The latest Exoprise monitoring solution offers advanced analytics into the ISP performance, tracks TCP/IP and UDP latencies for a Unified Communications experience, and captures deep endpoint visibility to support a remote modern workforce. Waltham, MA – February 2, 2023 – Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, today announced that CRN™, a brand of The…

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Microsoft had its corporate earnings call yesterday and posted weaker guidance. But guess what? Several hours later, the tech giant was hit by a networking outage that took down Azure and other services like Teams and Outlook, affecting millions of users globally. Early Detection of Microsoft Teams and Outlook Outage Here’s an email our customers…

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Waltham, MA – December 6, 2022 – Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced the findings of its latest research survey, which identifies the role of IT in shaping Digital Employee Experience (DEX) for a hybrid working environment. In the recent partner survey, which covered over 2000 digital workplace employees and 1000 IT decision-makers…

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